In business, one of the keys to success is satisfying your customers and this principle is nowhere more important than in the hotel business where keeping customers happy may be the difference between great success and failure.
Hotel Reservation/hotel property
management software is something every hotelier should take very seriously. There’s certainly no point in making customers feel frustrated when trying to make a reservation. Make the process seem daunting and you’re sure to lose potential customers.
In the last few years, many hotels and motels around the world have successfully implemented the use of
hotel reservation software or software in order to automate their reservations and maximize profits. Every hotelier who desires to keep his business profitable and above the competition must as a matter of necessity, begin using
hotel reservation software.
Benefits to customers:
1. Instant answers to their availability inquiries
2. Professional, instant automatic e-mail confirmation
3. Time Savings
4. The ability to book anytime, from anywhere with Internet access
5. Easy access to your special offers and promotions
Benefits to your organization:
1. Expanded target market, increased occupancy levels translating to increased profits
2. Direct real-time bookings
3. Improved customer retention
4. Security measure to control your availability, preventing overbooking
5. Keep track of all transactions and minimize monetary loss
6. Free up your staff to spend more time looking after your in-house guests
When hotel reservation software first hit the market, a good number of hoteliers welcomed it, a few were skeptical. The major drawbacks then were the high initial purchase price as well as the unnecessarily long time it took to learn how to use it – many were not very user friendly. As a rule, any software that takes longer than 10 minutes to figure out should be regarded as complicated.
Sat Jul 18, 2009 2:46 am
